My LIFE goal is to own my own business, for more details visit my Goals page. I have already started, and ran (for a short while) my own business, The Bruington Corporation. In the future I intend to own a business consulting firm which I will probably call, “The Bruington Group”.
The purpose of this post is to identify a few workplace hazards, and provide advice for ‘Operations Transparency’.
(This advice is intended for “Upper Management”. If you’re not in “Upper Management” you should stop reading immediately. The information contained in this advice may be presented to you, at the discretion of “Upper Management” in the form of edited, re-written and otherwise defunct emails, memos, etc. ;))
What is meant by the term “Operations Transparency”? It means to run your business so all segments can see, and have access to the decisions that affect them from the top-down. In other words, as changes are debated, and new guidelines are decided, a business should make available the “Why” to the enterprise.
In business it’s unfair to assume the ignorance of the lower rungs of your corporate ladder. In many instances, younger, faster, fresh-minded employees grow with and become part of the business at the Upper Management level. It would be unwise to neglect these employees, especially those who think critically, and understand the big picture. The employee who lacks appreciation for the complexities of industry metrics, and corporate policy can be easily dissuaded, and even amused. The employee who realizes his/her value to the organization should be challenged, encouraged and rewarded where appropriate.
In an ever-changing technological world it’s easy for a business to have difficulty keeping pace. It’s understandable that policies change, procedures are [constantly] rewritten, and opportunities take different forms. It is, however critical to the success of the business, as a whole to approach this ever-changing landscape with the realization that employees are smart, capable and understanding. In other words, shoot straight, and tell-it-like-it-is!
What could be worse, as an employee than to arrive for work with a smile on your face, only to discover that what you heard in ‘the meeting’ yesterday has changed, twice or three times overnight. What you thought would be the new compensation plan, dress code, or benefit(s) had been altered, deleted or otherwise modified so as to negatively impact your work experience?! Employees have expectations, and they understand when changes have to be made. The point here is not to avoid budget cuts, policy changes or procedural development; rather, it’s to emphasize the importance of inclusion and transparency. Let the employee know, and take part in, the employer’s changes. Tell them the “Why”!
As a final note, don’t treat your employees as if they’re idiots because most of them are not. If you’re going to make budget cuts, reduce wages/commissions/benefits, be up front, and honest. Let your staff know that, “Hey, the economy sucks and we can’t afford to pay what we used to. We appreciate all of you, and the work you do which is why we’re keeping you as employees.” I guarantee that you will have greater ALIGNMENT with more (than expected) AGREEMENT. Employees are not machines, they have feelings, families, expenses and responsibilities and should be treated as though they can think!
Don’t let the Company down by operating behind closed doors, and leaking new information down the “proper channels”. Open your door, open your policies and embrace Operations Transparency, your employees will thank you for it. This improvement will empower your employees, leaving them feeling appreciated, and valued, and will advance the mission of your organization.